Your base on Mt Ruapehu

Skotel Reception

Our friendly staff are there to help with advice and activity bookings

Room Facilities

Enjoy quality products in all superior and standard rooms

Skotel Ski Hire

Conveniently sited in our basement

Mezzanine Lounge

Unwind after a day of skiing or tramping in the comfort of the Hotel lounge

Lodge Spa

Unwind in a private spa

Hotel Facilties

  • Reception Hours: 7am – 9pm (please notify Reception in advance if you plan to arrive after 9pm)
  • Buses: These leave at regular intervals from the Hotel for the ski-field and Tongariro Crossing.
  • Local bookings: Staff can arrange bus and tour bookings and provide advice on local activities, restaurants and walking tracks.
  • Mail Services: Mail is collected each day at 10.30am. Stamps etc can be purchased from Reception.
  • Shops: A small range of snacks and toiletries are available for purchase at Reception and larger grocery items can be purchased from the local store located at the nearby motor camp.
  • Safety Deposit Box: The hotel safe is available for guests to safely deposit any valuables with access available during reception hours only.
  • Luggage holding facilities: Available for guests checking in or checking out or for those guests who wish us to hold their surplus luggage while they undertake one of the longer walks.
  • Complimentary Services: On your departure day, when you come back from a walk or skiing, you are welcome to complimentary use of the showers and other facilities in our communal bathrooms before you leave the mountain.  Towels and soap are available for a small fee.
  • Heating: All rooms and cabins have individually controlled heating, most by thermostat on the wall. 
  • Telephone: All superior and standard rooms have direct dial telephones.  Local calls are free. Cabins do not have telephones
  • Internet: There are internet computers in both the mezzanine lounge and the backpackers lounge.  There is a wi-fi hot spot throughout most of the hotel. A small allowance for free internet use is available to hotel room guests on application to the reception office or the bar.  Additional time can be purchased. The allowance is 100 megabytes or 30 minutes whichever comes first.
  • Television: All units except the backpackers have a television set with most of the Freeview channels available.  Radio reception on Mt Ruapehu is poor but both the national and the concert radio programmes are available on television channels
  • Laundry: The laundry for guests is located next to the carpark entrance.  The washing and drying machines are coin operated.  Change and washing powder ($1.50) are available at reception.  An iron and ironing board are supplied for those guests who do not have it supplied in their rooms.
  • Ski Shop (Edge to Edge): The Skotel ski-hire department is justly famous for the quality of its gear.  A complete range of skis and boards for all ages and skills is stocked together with hiking gear for summer and clothing for both seasons.  Full details and prices can be found on their web-site
  • Spa and Sauna: After a full day on the slopes or hiking the Tongariro Crossing come back to the Skotel and unwind in our private spa pool or catch up with friends in the unisex sauna.
  • Games Room: Includes a table tennis table and other activities.
  • Massage Room: A qualified masseuse is available by appointment.
  • Gymnasium: For safety this is a restricted area.  Check at reception for the availability and to obtain the key.
  • Mezzanine Lounge:  The mezzanine lounge provides a separate area for relaxing or reading.  Skotel has a small stocks of paper-backs to read.  If you do not finish a paper-back you are welcome to take it with you.  Please leave us with our hard-backs. For those interested in knowledge before the days of computers we have an old set of Encycopedia Britanica for your browsing please.  Various Board games are available at the office for guest use.  If you have any books of your own you have finished with, please drop them off at reception to add to our library.
  • Backpackers Lounge:  The backpackers lounge includes both video cassette and DVD players and there is a library of films on video cassettes.
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